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Bookmark this for the future: 5 ways AI will improve the employee experience

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Forget every horror movie that plots bots against humans.

We’ve reined in technology to leverage all the amazing benefits of artificial intelligence. And left all the sci-fi imaginations of the future to Hollywood.

Welcome to the future where AI works right beside us and helps us get s#*t done.

We’re Collabo XD and we’ve worked with so many organizations to improve their employee experience that we’re starting to turn into an employee experience ourselves.

These are the five ways we see artificial intelligence benefitting the employee experience:

  1. Increased productivity
  2. More work-life balance
  3. Improved decision making
  4. Enhanced training & development
  5. Better communication & collaboration

And a breakdown of how each will change…

Increased productivity

You know it as well as I do. AI can do some of your work!

We all have those tedious, repetitive that consume a lot of our day. And that we wish we could outsource.

Well, that’s exactly what AI can do. Take menial tasks like …

  • Data entry
  • Scheduling
  • Customer service inquiries

… and ship them out to an AI bot or platform.

Bingo! You just freed up your employees to focus on more creative, strategic work – the side of your business that actually needs a human touch.

Of course, you save your employees time. But you also provide a more satisfying experience where they spend more of their time doing meaningful work that moves the needle for your company.

Employees are able to focus on tasks that challenge them and allow for professional growth too.

Example: Organized company info

Guru is a company wiki that “works in your workflow, so the information you need to do your job is always at your fingertips.” Once employees input information, the system then recommends notes to you as you work.

Sounds like a time saver to me.

More work-life balance

Ever watch the clock tick by for a whole afternoon, realize you have a ton to do then force yourself to stay up all night getting what you were supposed to do done?

Yeah. No. Never me…

AI can help your employees manage their time more efficiently. Phew.

Hire a virtual assistant bot that schedules their meetings, reminds them of deadlines and even takes care of their expenses. So they can focus on the stuff that matters – like their family, personal life and health.

Not only saving time but reducing stress too. And leading to a much better work-life balance.

Example: ChatGPT

Microsoft recently purchased access to Open AI’s ChatGPT and inserted into their Teams workflow. The bot will take notes on the conversation, suggest action steps and even summarize each speakers’ contributions – among a whole lot of other cool features.

Improved decision making

AI can also help employees make better decisions. Yes, it does that too.

A platform can provide your teammates real-time insights, predictions and recommendations based on data analysis. Which is especially useful in roles that require quick decisions based on large amounts of information.

For example, AI can help sales teams predict which leads are most likely to convert, so they can spend more time with them.

Or in your case, help leaders and HR teams identify which employees are most likely to leave the company, so you can retain top talent for the long-haul.

Example: Retention.

If you’re commonly taking employee experience pulses, you have a ton of data at your disposal. Use it to your advantage by combing through the data and understanding which employees are most likely to leave.

Or hand that responsibility off to an AI platform. Problem solved.

Enhanced training & development

As it stands today, most companies’ personal and professional development doesn’t feel very personalized.

“Here. We have a stipend for you to spend on whatever education you’d like this quarter.”

What am I supposed to do with a stipend?

Artificial intelligence has the ability to recommend courses and other training modules that uniquely fit each employee and their growth goals. Fancy!

AI-powered virtual coaches can analyze an employee’s performance and provide recommendations for improvement. Giving them feedback on what exact knowledge they need to improve.

Example: Docebo

“Create and manage content, deliver training and measure the business impact of your programs” with AI-powered Docebo’s learning management system.

Sounds like a gamechanger.

Better communication & collaboration

With the rise of remote work (which is here to stay), clear communication just got a heck of a lot more important.

Virtually, it’s so easy to misinterpret your leaders’ and colleagues’ written statements in Slack, text or email. AI is here to solve that.

AI can facilitate virtual collaboration, improve communication among remote teams and even bridge language barriers if your team spans international borders.

Yep, AI just brought us a more connected, inclusive workplace.

Example: Zoom

A year ago, Zoom rolled out AI features to help sales teams connect better with their prospects and save time on menial tasks. I see a lot of room for opportunity in communication when Zoom adopts more AI-powered features.

So yes, AI has the potential to revolutionize the employee experience.

  1. Increased productivity
  2. More work-life balance
  3. Improved decision making
  4. Enhanced training & development
  5. Better communication & collaboration

Maybe you were fearing artificial intelligence. Maybe you weren’t scared at all. Or maybe you just needed another perspective to make up your mind.

One thing is clear – the technology will help company leaders and employees save massive amounts of time and money. Meaning more time to focus on themselves and their families.

The ultimate employee experience improvement.

 

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