Case Studies

Ever wonder what exactly a Service Design project looks like? Or how Design Thinking can uncover the depths of human experience? Or, how either of these can help you improve your organization's bottom line?

Take a look at how our clients are leveraging Design Thinking and Service Design to grow their customer base, cultivate loyalty, and ultimately expand their impact. 

How the Red Cross Improved Their Volunteer Experience
Build new ways of working through understanding the volunteer experienceThe Indiana Region of the American Red Cross was facing two[...]
How to Improve a Healthcare System Through Patient Journey Mapping
Learn from Indiana's largest healthcare provider as they map their own patient journey for better outcomes In order to keep[...]
How an Urban University Creates a More Welcoming Campus
Working with an urban university to create a more desirable campus experience for all visitors.  The IUPUI Welcoming Campus task[...]
Design a remarkable student experience to increase enrollment
Improve recruitment through envisioning value into the student experience Through collaboration with Indiana University School of Nursing (IUSON), we developed[...]

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