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3 Service Principles to Use in Your Customer-Centric Design

All companies know, to some extent, how to deliver a service that is deemed satisfactory by most customers.  However, what sets great companies apart is that they are not content with just going through the motions when it comes to their customer service principles. They actively engage in the in-depth process of design thinking. Doing […]

Debunk these 5 myths about journey mapping & unlock 100% customer retention

Post its on journey map

Have you ever wondered what your customers really think about you? Chances are – You have an idea of what they want, how they feel and how you can improve your business. But do you know for sure? Heck, maybe you don’t want to know. But beware – You’re leaving money on the table. Journey […]

The 5 causes of disastrous customer experiences (& how to avoid them)

Hero to zero: A poor customer experience will bring your company crumbling down. Quickly. Take it from … Barnes & Noble Blockbuster Toys R Us … Who ignored innovations in the industry and failed to update their customer experience to match shifting consumer expectations. That’s how you destroy a company. Collabo XD knows. We help […]

5 Customer Service Principles to Abide By

The last few years have presented businesses with many challenges to overcome. It is not surprising then that delivering quality customer service has been the main focus for companies worldwide.  After all, ensuring long-term success depends on a company’s ability to retain and develop a loyal customer base. This is what can make all the […]

How to Redesign Your Customer Experience

Customers and, more importantly, repeat customers are what sustain a business. So, it stands to reason that the main preoccupation for a company should be the consistent delivery of great customer experiences. The problem though is the sheer diversity of touchpoints through which a customer can interact with a brand and form their customer journey. […]

Customer Experience Management — Why Should Businesses Care About It?

In today’s hyper-competitive business environment, competing on price alone is no longer enough. Companies also need to think about other ways to gain a competitive advantage and stand out from their competitors.  Delivering personalized experiences has slowly started to become the norm to ensure customer satisfaction and gain the upper hand in the market. A […]

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