Transforming the Volunteer Experience: A Case Study with the Indiana Region of the American Red Cross
Find out how our team took an innovative approach to improving the volunteer experience for The American Red Cross.
Learn from Indiana’s largest healthcare provider about how patient journey mapping is leading to higher satisfaction.
Learn how a task force of stakeholders across campus leadership and community partners were able to identify key problems to creating a desirable campus experience.
Journey Mapping is an important process Collabo uses to help clients understand their customer experiences. Once clients have a full understanding of how their customer interacts with their service, opportunities arise for growth and innovation.