These 8 prime examples of an excellent customer experience will inspire yours
A terrible customer experience is enough to make you never return to a store or restaurant. And vice versa, you’re more likely to be loyal to a company if they provide you with an unforgettable customer experience. Here are 8 examples of companies going above and beyond to delight their customers – and retain them […]
How we’re designing a diverse tech ecosystem 41,000 strong from the ground up
Close your eyes… What do you picture when I mention tech worker? The tech industry has long been dominated by white males, leading to a lack of diversity in the talent pool. A diverse workforce is essential for better performance and a richer understanding of how technology impacts society. We know this. Studies have proven […]
Step-by-step how we kickstarted a Black business revolution in Indy
In 2019 there were 5,771,292 businesses in America. Blacks make up 14.2% of the population but owned just 2.3% of those companies. The math doesn’t add up. When we collaborated with Innopower, the goal was clear: To better understand the challenges Black business owner journey face so we can ultimately eliminate them. A few months […]
An open letter to the CEOs killing their companies
Dear CEOs, You’ve seen the recent push in Silicon Valley to make the work experience less about the humans who work for the company – and more about the company itself. Sure, I’ll give you professionalism in the workplace. But when you ignore the humanity and individuality in your workforce, we all lose. Here’s my […]
The remote employee experience: A path to 21% more profit or a road to ruin?
In 2020 did you go remote? What were the consequences? How did your employees and company perform during that time? Well, many saw an uptick in revenue and employee satisfaction. But that didn’t solve the crisis occurring inside the heads of HR leaders and company executives. The employee experience was completely up in the air. […]
What the heck does “business sense” even mean? A bulletproof framework for human-first leaders
We’ve all heard the phrase “It makes good business sense.” But there’s clearly more than what meets the eye. What does that actually mean? Leaders are in charge of driving the company forward no matter their position. Yes, even HR, people and talent leaders are responsible for the growth of the company too. But at […]
Become a smart city overnight: 4 proven ways to connect with your citizens & improve quality of life in your town
Think service design only works for big corporations? Think again. Service design is a way for cities, towns and municipalities to improve communication with their citizens. And we all know what happens in vibrant, connected communities, yes? Quality of life improves! So you want to improve your city so you can recruit more families to […]
70% of change efforts fail: Steal the 5-point system the successful 30% use
70% of change efforts fail. Are the alarm bells going off? They should be. This statistic is abysmal. Whether it’s a new product launch, a company restructuring or a cultural shift, your change efforts must succeed. You’ve invested time, money and your future in this direction. From our point of view, Collabo XD has guided […]
Bookmark this for the future: 5 ways AI will improve the employee experience
Forget every horror movie that plots bots against humans. We’ve reined in technology to leverage all the amazing benefits of artificial intelligence. And left all the sci-fi imaginations of the future to Hollywood. Welcome to the future where AI works right beside us and helps us get s#*t done. We’re Collabo XD and we’ve worked […]
The forgotten art of employee experience during layoffs
Layoffs. They’re ticking up not just in the tech industry but across the country. Sure, cutting jobs is necessary for your financial stability as a company. But as a leader, you can’t forget the human aspect. Understand the importance of employee experience during layoffs and learn about some lessons we’ve learned over the years to […]
