These 8 prime examples of an excellent customer experience will inspire yours
A terrible customer experience is enough to make you never return to a store or restaurant. And vice versa, you’re more likely to be loyal to a company if they provide you with an unforgettable customer experience. Here are 8 examples of companies going above and beyond to delight their customers – and retain them […]
Stop losing customers: Use AI to increase loyalty (and revenue)
It’s an exciting time to be in customer experience. There’s no doubt about that. Artificial Intelligence – in the form of OpenAI and Google Bard – is here. Here at Collabo XD, we’ve been on the forefront of a lot of change in the experience world. The AI wave is no different. So how do […]
70% of change efforts fail: Steal the 5-point system the successful 30% use
70% of change efforts fail. Are the alarm bells going off? They should be. This statistic is abysmal. Whether it’s a new product launch, a company restructuring or a cultural shift, your change efforts must succeed. You’ve invested time, money and your future in this direction. From our point of view, Collabo XD has guided […]
3 Service Principles to Use in Your Customer-Centric Design
All companies know, to some extent, how to deliver a service that is deemed satisfactory by most customers. However, what sets great companies apart is that they are not content with just going through the motions when it comes to their customer service principles. They actively engage in the in-depth process of design thinking. Doing […]
Debunk these 5 myths about journey mapping & unlock 100% customer retention
Have you ever wondered what your customers really think about you? Chances are – You have an idea of what they want, how they feel and how you can improve your business. But do you know for sure? Heck, maybe you don’t want to know. But beware – You’re leaving money on the table. Journey […]
No more churn! 3 tools to revolutionize your customer experience & increase their loyalty
68% of customers don’t buy more products from a company because they think the company doesn’t care about them. Compared to just 14% who leave because they’re dissatisfied with the company’s service. Oof. We’ve said it before. We’ll say it again: UPGRADING YOUR CUSTOMER EXPERIENCE IS THE HIGHEST ROI CHANGE YOU CAN MAKE IN YOUR […]
3 ways to design a world-class customer experience like Steve Jobs & Apple
The online purchase process. The unboxing. The in-store onboarding. No one does customer experience (CX) like Apple. There’s a reason for that. Steve Jobs prioritized customer experience like no one or no company had ever done. Collabo XD teaches organizations like yours to treat their customers like royalty and in turn, increase retention and revenue. […]
Past vs. present: How the customer experience died with technology (& how to bring it back from the dead)
Is it too late to save the modern customer experience? Or have we gone too far automating the human out of the buying process? Collabo XD has helped companies and institutions personalize their end-user experience by mapping their journey and bringing back the human element. This is what we’ve learned about the past and present […]
Prioritize customer experience or employee experience? The world’s best companies reveal a secret
Where do you put your resources? In improving your customer experience? Or helping your employees live better personal and professional lives? They’re more related than you think. Trust us – Collabo XD helps companies like Cummins and the Red Cross increase revenue with a better customer experience and more productive, happy relationships with employees. We’ve […]
5 Customer Service Principles to Abide By
The last few years have presented businesses with many challenges to overcome. It is not surprising then that delivering quality customer service has been the main focus for companies worldwide. After all, ensuring long-term success depends on a company’s ability to retain and develop a loyal customer base. This is what can make all the […]
