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These 8 prime examples of an excellent customer experience will inspire yours

A terrible customer experience is enough to make you never return to a store or restaurant. And vice versa, you’re more likely to be loyal to a company if they provide you with an unforgettable customer experience. Here are 8 examples of companies going above and beyond to delight their customers – and retain them […]

Stop losing customers: Use AI to increase loyalty (and revenue)

It’s an exciting time to be in customer experience. There’s no doubt about that. Artificial Intelligence – in the form of OpenAI and Google Bard – is here. Here at Collabo XD, we’ve been on the forefront of a lot of change in the experience world. The AI wave is no different. So how do […]

70% of change efforts fail: Steal the 5-point system the successful 30% use

70% of change efforts fail. Are the alarm bells going off? They should be. This statistic is abysmal. Whether it’s a new product launch, a company restructuring or a cultural shift, your change efforts must succeed. You’ve invested time, money and your future in this direction. From our point of view, Collabo XD has guided […]

3 Service Principles to Use in Your Customer-Centric Design

All companies know, to some extent, how to deliver a service that is deemed satisfactory by most customers.  However, what sets great companies apart is that they are not content with just going through the motions when it comes to their customer service principles. They actively engage in the in-depth process of design thinking. Doing […]

Debunk these 5 myths about journey mapping & unlock 100% customer retention

Post its on journey map

Have you ever wondered what your customers really think about you? Chances are – You have an idea of what they want, how they feel and how you can improve your business. But do you know for sure? Heck, maybe you don’t want to know. But beware – You’re leaving money on the table. Journey […]

3 ways to design a world-class customer experience like Steve Jobs & Apple

The online purchase process. The unboxing. The in-store onboarding. No one does customer experience (CX) like Apple. There’s a reason for that. Steve Jobs prioritized customer experience like no one or no company had ever done. Collabo XD teaches organizations like yours to treat their customers like royalty and in turn, increase retention and revenue. […]

5 Customer Service Principles to Abide By

The last few years have presented businesses with many challenges to overcome. It is not surprising then that delivering quality customer service has been the main focus for companies worldwide.  After all, ensuring long-term success depends on a company’s ability to retain and develop a loyal customer base. This is what can make all the […]

How to Redesign Your Customer Experience

Customers and, more importantly, repeat customers are what sustain a business. So, it stands to reason that the main preoccupation for a company should be the consistent delivery of great customer experiences. The problem though is the sheer diversity of touchpoints through which a customer can interact with a brand and form their customer journey. […]

Customer Experience Management — Why Should Businesses Care About It?

In today’s hyper-competitive business environment, competing on price alone is no longer enough. Companies also need to think about other ways to gain a competitive advantage and stand out from their competitors.  Delivering personalized experiences has slowly started to become the norm to ensure customer satisfaction and gain the upper hand in the market. A […]

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