Change management, Customer Experience, Customer Experience, Customer Journey, Design Thinking, Employee Experience, Listening Programs, Service Design, Where we write

70% of change efforts fail: Steal the 5-point system the successful 30% use

70% of change efforts fail.Are the alarm bells going off? They should be. This ...

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Article - Customer Experience, Company Culture, Customer Experience, Customer Experience, Customer Journey, Design Thinking, Employee Experience, Journey Mapping, Service Design, Where we write

3 Service Principles to Use in Your Customer-Centric Design

All companies know, to some extent, how to deliver a service that is deemed ...

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Article - Customer Experience, Customer Experience, Customer Experience, Customer Journey, Design Thinking, Journey Mapping, Listening Programs, Where we write

Debunk these 5 myths about journey mapping & unlock 100% customer retention

Have you ever wondered what your customers really think about you?Chances are – You ...

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Customer Experience, Customer Experience, Where we write

3 ways to design a world-class customer experience like Steve Jobs & Apple

The online purchase process. The unboxing. The in-store onboarding. No one does customer experience ...

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