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Stop losing customers: Use AI to increase loyalty (and revenue)

It’s an exciting time to be in customer experience. There’s no doubt about that. Artificial Intelligence – in the form of OpenAI and Google Bard – is here. Here at Collabo XD, we’ve been on the forefront of a lot of change in the experience world. The AI wave is no different. So how do […]

How we’re designing a diverse tech ecosystem 41,000 strong from the ground up

Close your eyes… What do you picture when I mention tech worker? The tech industry has long been dominated by white males, leading to a lack of diversity in the talent pool. A diverse workforce is essential for better performance and a richer understanding of how technology impacts society. We know this. Studies have proven […]

70% of change efforts fail: Steal the 5-point system the successful 30% use

70% of change efforts fail. Are the alarm bells going off? They should be. This statistic is abysmal. Whether it’s a new product launch, a company restructuring or a cultural shift, your change efforts must succeed. You’ve invested time, money and your future in this direction. From our point of view, Collabo XD has guided […]

The forgotten art of employee experience during layoffs

Layoffs. They’re ticking up not just in the tech industry but across the country. Sure, cutting jobs is necessary for your financial stability as a company. But as a leader, you can’t forget the human aspect. Understand the importance of employee experience during layoffs and learn about some lessons we’ve learned over the years to […]

3 Service Principles to Use in Your Customer-Centric Design

All companies know, to some extent, how to deliver a service that is deemed satisfactory by most customers.  However, what sets great companies apart is that they are not content with just going through the motions when it comes to their customer service principles. They actively engage in the in-depth process of design thinking. Doing […]

Debunk these 5 myths about journey mapping & unlock 100% customer retention

Post its on journey map

Have you ever wondered what your customers really think about you? Chances are – You have an idea of what they want, how they feel and how you can improve your business. But do you know for sure? Heck, maybe you don’t want to know. But beware – You’re leaving money on the table. Journey […]

3 moments that make or break the employee experience (Most ignore #3)

You’re stunned. Your top employee just filed their two week’s notice. “What happened? I thought they loved working here.” Most organizations react the same. They don’t know where the chasm started or how deep it went… Until it was too late. There are moments – big and small – that impact your employees’ perception of […]

How to Redesign Your Customer Experience

Customers and, more importantly, repeat customers are what sustain a business. So, it stands to reason that the main preoccupation for a company should be the consistent delivery of great customer experiences. The problem though is the sheer diversity of touchpoints through which a customer can interact with a brand and form their customer journey. […]

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