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Stop losing customers: Use AI to increase loyalty (and revenue)

It’s an exciting time to be in customer experience. There’s no doubt about that. Artificial Intelligence – in the form of OpenAI and Google Bard – is here. Here at Collabo XD, we’ve been on the forefront of a lot of change in the experience world. The AI wave is no different. So how do […]

An open letter to the CEOs killing their companies

Dear CEOs, You’ve seen the recent push in Silicon Valley to make the work experience less about the humans who work for the company – and more about the company itself. Sure, I’ll give you professionalism in the workplace. But when you ignore the humanity and individuality in your workforce, we all lose. Here’s my […]

Bookmark this for the future: 5 ways AI will improve the employee experience

Forget every horror movie that plots bots against humans. We’ve reined in technology to leverage all the amazing benefits of artificial intelligence. And left all the sci-fi imaginations of the future to Hollywood. Welcome to the future where AI works right beside us and helps us get s#*t done. We’re Collabo XD and we’ve worked […]

The change management manifesto: How to communicate change to employees & customers

Change is constant. In the market, within your team, even in the homes of your people. Your ability to communicate change quickly and smoothly will align your organization in beautiful synchronicity. And allow you to overcome any challenges. Whether it’s internal culture change or external product change, here’s why management is so important and how […]

3 moments that make or break the employee experience (Most ignore #3)

You’re stunned. Your top employee just filed their two week’s notice. “What happened? I thought they loved working here.” Most organizations react the same. They don’t know where the chasm started or how deep it went… Until it was too late. There are moments – big and small – that impact your employees’ perception of […]

The 5 causes of disastrous customer experiences (& how to avoid them)

Hero to zero: A poor customer experience will bring your company crumbling down. Quickly. Take it from … Barnes & Noble Blockbuster Toys R Us … Who ignored innovations in the industry and failed to update their customer experience to match shifting consumer expectations. That’s how you destroy a company. Collabo XD knows. We help […]

A year later: 3 timeless employee experience lessons from Better.com’s Zoom layoff

December 6, 2021. A day that will live in infamy for 900 Better.com employees laid off in a Zoom call. Don’t know what I’m talking about? Watch this 142-sec video. @dailymail 😳😳😳 #better #layoff #viral #CEO #vishalgarg #news #breakingnews #dailymail ♬ original sound – Daily Mail Yep, we thought the same thing when we saw […]

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