Become a smart city overnight: 4 proven ways to connect with your citizens & improve quality of life in your town
Think service design only works for big corporations? Think again. Service design is a way for cities, towns and municipalities to improve communication with their citizens. And we all know what happens in vibrant, connected communities, yes? Quality of life improves! So you want to improve your city so you can recruit more families to […]
70% of change efforts fail: Steal the 5-point system the successful 30% use
70% of change efforts fail. Are the alarm bells going off? They should be. This statistic is abysmal. Whether it’s a new product launch, a company restructuring or a cultural shift, your change efforts must succeed. You’ve invested time, money and your future in this direction. From our point of view, Collabo XD has guided […]
The forgotten art of employee experience during layoffs
Layoffs. They’re ticking up not just in the tech industry but across the country. Sure, cutting jobs is necessary for your financial stability as a company. But as a leader, you can’t forget the human aspect. Understand the importance of employee experience during layoffs and learn about some lessons we’ve learned over the years to […]
3 Service Principles to Use in Your Customer-Centric Design
All companies know, to some extent, how to deliver a service that is deemed satisfactory by most customers. However, what sets great companies apart is that they are not content with just going through the motions when it comes to their customer service principles. They actively engage in the in-depth process of design thinking. Doing […]
Do this 1 thing to avoid a flop & go to market with confidence
Thousands of dollars and years of your life down the drain. Don’t let your next product launch go to waste. As a product manager, your job is to launch new goods and services and all-but guarantee their success in the market. Collabo XD has helped organizations do just that for more than 10 years. Below, […]
Past vs. present: How the customer experience died with technology (& how to bring it back from the dead)
Is it too late to save the modern customer experience? Or have we gone too far automating the human out of the buying process? Collabo XD has helped companies and institutions personalize their end-user experience by mapping their journey and bringing back the human element. This is what we’ve learned about the past and present […]
