Definition of culture: the actions, behaviors, beliefs, and values that distinguish one group of people from another
What does your team culture have to do with customer experience?
Well, everything. It shapes how customers interact with your brand. Picture any experience you've had with a company. Their culture directly impacted your experience whether you realized it or not.
So, do you know what your team culture is like?
Every company has a culture, even if they're unaware of it. The key is taking action to define or redefine what that culture is.
How do you define your company culture?
Talk to your team and find out! Work together to understand what the current culture looks like. From there, you can establish your values and envision how you'd like your culture to be.
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Thanks for watching. And remember, the only way to design a better world is together.
So, let's design better together.
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