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Our work in healthcare settings captures patient and staff experiences, providing critical insights that lead to improved care practices and patient satisfaction metrics.

  • A 10% increase in hospital employees who report a good working environment is associated with a 1.5% increase in patient satisfaction scores, linking employee conditions directly with patient perceptions
  • Improved patient experience is associated with a 5% increase in hospital profitability, demonstrating the financial viability of investing in patient-centered healthcare design



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