IU Health System Emergency Department

Experience Improvement for ED Patients  

Team Member Perspective

What's this all about?

IU Health System is dedicated to creating better Emergency Department experiences for patients and guests. — To do this, we need your help. 

The best way to create a better experience for someone, is to create it with them. 
This is why IU Health System has partnered with Collabo Creative, an Indianapolis-based service design company.  

On behalf of IU Health, Collabo Creative researchers are conducting interviews with ED Team Member to hear your perspective. Interviews are currently ongoing.

Help us improve patient care by sharing your story and experience as an IU Health ED Team Member. 
Your voice will help IU Health leaders see what it's like to be an ED Team Member and your perspective on Patient Experience—everything through your eyes.

The ultimate goal:

Understand patient experience through your perspective as a valued ED Team Member, so IU Health can improve the quality of care for everyone.

As a current IU Health ED Team Member, your input is invaluable to creating better experiences.

That's why you've been invited to participate in this project. 

Your identity will remain completely anonymous should you choose to participate.

Ready to participate?

Interviews take about 30 - 45 minutes and will inquire about your current and past experiences, feelings and thoughts as a patient with IU Health. Follow the steps below to sign-up.   

First, click on the "schedule interview" button below 

You'll be taken to an online scheduling site where you can see all available interview times along with further details.

Next, select a time slot that works for you

You'll receive an email confirmation with your scheduled interview time and any additional  information you'll need. 

Finally, show up online for your interview

You'll receive 2 email reminders prior to your interview. However, we recommend adding this as an appointment to your calendar. 

Thank you for participating!

Any questions? 

Email us directly! 
If you have any questions about this project or the interview, feel free to email our research team.