Selected work

The questionchanges the work.

A community shaping a space. A business owner finding a useful second opinion. Different situations, connected by attention to the people involved.

A resident points to a spot on a hand-drawn map of Anderson while others look on.

InerG Impact / Better Insights

What should this space mean to the neighborhood?

Community listening brought local assets, needs, and ideas into the development of a space in Anderson, Indiana.

Explore the listening work
Four people in discussion around a table during a working session.

IU Health / Better Insights

What does care look like from the patient’s side?

More than 500 patient interviews and shadowing across 15 hospitals became a shared map of the patient experience.

Explore the journey map
Red Cross team members mapping a process with sticky notes on a long whiteboard wall.

American Red Cross / Better Insights

What problem is your team not seeing yet?

Design thinking training helped the Indiana Region’s volunteer team find and fix a problem in its own process.

See what the team found

RaderCo / Better Systems

“It feels like a real team and I can count on them.”

Marcey Rader describes the confidence and useful pushback she finds in her AI advisor team.

Read Marcey’s perspective
Faculty and staff around a long table, cutting and arranging images for a collage exercise.

Indiana University / Better Systems

Who should help plan the program?

Faculty, staff, students and community members co-designed a nursing program’s strategy and a welcoming campus.

See how the plans took shape

Organizations we’ve worked with

  • Cummins
  • IU Health
  • Indiana University
  • Purdue Extension
  • American Red Cross
  • State of Indiana
  • City of Indianapolis
  • U.S. Department of State

Let’s find a useful next step

What’s the questionbehind your project?

Bring the question, the sticking point, or the idea you’re not sure how to move forward. We’ll start there.

Book a call